Order Modification
You can change your order details (e.g. color, size, shipping address, phone number) within 24 hours.
If your order has been shipped, it cannot be modified.
Cancellation of order
You can cancel your order free of charge within 24 hours.
If your order has been shipped, it cannot be cancelled. If you insist on cancelling, we will charge 30%-50% of the order amount as storage fees, order preparation fees and shipping fees. This fee will be deducted from the refund for your goods.
Return
You may return products for a refund (excluding our return shipping costs) within 14 days of receiving them. Any products must be returned in their original condition: unused, in their original packaging, and with all the accessories. In addition, a restocking fee may be charged for returns. Please refer to the restocking fee section below for more details.
WARNING – Damaged, soiled or used items are not returnable. We will not accept returns if the return does not meet the return requirements.
Please note that the right to return does not apply to:
• Customized products ordered from manufacturers as per customer’s wishes.
• All accessories, such as light bulbs.
• We do not accept returns, cancellations or exchanges for large orders of the same product ("Bulk Orders": three or more of the same product). If you order a large quantity of an item, we recommend that you purchase one piece first to determine if it is what you need. If you have any questions, please contact us at [email protected] and we will respond to you as soon as possible.
Please note:
Colors displayed on the website may vary slightly due to computer image resolution and monitor settings. Sizes will vary slightly due to manual measurement. Colors and sizes are for reference only, please refer to the actual product.
Once an order with expedited shipping has been shipped, the shipping charges are not refundable and the customer is responsible for return shipping costs.
All orders and packages shipped are not subject to cancellation. All shipping costs incurred for returns and exchanges are borne by the customer. Please confirm that you have received the intact product within one week after signing for the package.
How do I initiate a return?
• Send an email to [email protected] with a description of the reason for your return and the item you are returning
• We will respond to your return request within 24 hours. During weekends and holidays, our response time will be delayed to 24-48 hours. Please check your inbox promptly to find our reply email. If you can't find it, please check your spam. Thank you in advance.
• Once your return request is approved, you will receive a return authorization email.
• If everything is ready, please send your return as soon as possible. Shipping costs are at your expense.
• Please email us the tracking number, tracking URL, and photos after you ship the item you are returning. (Please provide photos of the item in the box when returning to ensure that the product you are returning belongs to our site.)
• After receiving the returned goods, we will check whether your goods comply with our return and refund policy within 48 hours. If it does, we will refund you, otherwise we reserve the right to refuse the refund.
Refund
• We will issue you a refund upon receipt of the returned merchandise in accordance with our Return and Refund Policy.
• Once the refund is completed, the refund will be returned to your original payment account. (PayPal: 1-2 days; Credit card: 3-5 days)
• Due to exchange rate fluctuations, the actual amount you receive may be different from the amount you originally paid.
• Any shipping charges paid are non-refundable.
Return Address
We will select the nearest return shipping address based on your location. Once your return request is confirmed, we will send you the return address. Please contact us before returning the item to obtain the return shipping address and other instructions. We will not be responsible for any merchandise returned without notifying us in advance.
Restocking Fee
If the return period has expired or the reason for requesting a return within the return period is one of the following reasons, we will charge you a restocking fee. Common situations include:
- (1) Change of mind or buyer’s remorse
- (2) The same product is available elsewhere at a better price
- (3) Items purchased by mistake or no longer needed
We will charge up to 100% of the item price as a restocking fee, depending on the return period and the condition of the returned item. The following are the restocking fees for different return situations:
- (1) If the buyer changes his mind and returns the product in its original condition within the return period, we will charge a restocking fee of 20% of the product price.
- (2) If the buyer changes his mind and returns a damaged or different product within the return period we receive it from you, we will charge a restocking fee of up to 50% of the product price.
- (3) For merchandise that remains in its original condition after the return period, we will charge a restocking fee of up to 80% of the product price.
- (4) For merchandise found to be damaged or non-conforming after the return period, we will charge a restocking fee of up to 100% of the product price.
If you experience any issues while shopping on our site, please contact us at [email protected] to seek a resolution. Filing a dispute (such as a PayPal dispute) will not help speed up the resolution of your issue.
If you have any questions about our Returns and Refunds Policy, please contact us at [email protected]
Questions and Answers
I received my item and it was damaged?
Products received with broken glass, dented sunshades or frames are not considered defective merchandise and are not returnable. In this case, we will replace the glass or sunshade free of charge. If you do not wish to receive a replacement and wish to return the product, we will treat it as a normal return and charge a restocking fee of up to 35%. We also reserve the right to deduct any outbound shipping costs from your refund.
Is the item I received not the same item I ordered?
• In this case, we recommend that you first check your order information.
• All shipments containing wrong or incorrectly received items must be reported to us within one week of receiving the items.
• If the wrong item is delivered, we will provide the correct product within 8 weeks of receiving your email. We will pay all shipping costs for returning the wrong item and providing the correct product.
• If you do not want to exchange and insist on returning the goods, the order will be treated as a normal return and we will charge you up to 35% of the storage fee, order preparation fee and shipping fee.
Can I refuse to accept an item that has been shipped?
Once your order is shipped, we cannot stop it. If you refuse to accept delivery, we will charge you a storage fee of 30%-50% of the order value, order preparation fee and delivery fee. This fee will be deducted from the refund of your goods.
In the event of a force majeure event (such as damage or defect), please contact our customer service team immediately at [email protected] and we will provide you with an appropriate solution.
Is the returned item damaged?
When you return an item, please make sure to pack it correctly. We cannot refund you if the item is returned damaged. In this case, it is best for you to file a claim with the shipping company (carrier) and let us know how to deal with the damaged item. We will only keep your item for 30 days from the date it was damaged.
When will I receive my refund?
For successfully returned items, it may take up to 5 business days for the funds to be refunded to your original payment (PayPal: 1-2 days; Credit Card: 3-5 days). If you have any questions, please contact us via email: [email protected] and we will get back to you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
Manufacturer defect?
If there is a manufacturing defect we reserve the right to repair any broken parts/glass or defects in any fixtures we sell. If the defect cannot be repaired we will provide a replacement free of charge.
About warranty?
Some products have a one-year warranty from the date of purchase. For more information, please contact us: [email protected]
Do I need to pay for return shipping?
Yes. Return shipping costs are at your expense. Actual amount may vary by carrier.
