Premium Natural Mineral Stones Water Filter Replacement for Pure Clean Water

1. Is the selected shipping service available in my country? Who is the shipping carrier? How long will it take to arrive?

We ship to most countries.

Delivery time = processing time (order preparation) + shipping time.

Free Shipping:

• Cost: Free shipping for orders over €60 ,€20  shipping for orders under€60 .

• Processing time: 1-2 weeks

(2) Expedited delivery: Available only to Norway, Iceland and Cyprus.

• Shipping carrier: UPS/DHL Express

• Fee: €100 per item

• Processing time: 1-2 weeks

•  Delivery time: 5-7 days

Please note: Order time depends on flight information, delivery time will fluctuate.  Other remote countries may take more time. We are constantly improving our service, and we will try our best to find more and better carriers to cooperate with.

For faster shipping, please contact us: [email protected]

>> Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order is shipped, you will receive an email with the tracking number.
Click this link  https://www.17track.net/en  and enter the tracking number.
You can also contact our customer service team at [email protected] to get the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be cancelled. If you insist on canceling, we will charge 30%-50% of the order amount as storage fees, order preparation fees and shipping fees. This fee will be deducted from the refund for your goods.

2. What if I receive a damaged item?

Products received with broken glass, dented sunshades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or sunshade free of charge. If you do not wish to receive a replacement and wish to return the product, we will treat it as a normal return and charge a restocking fee of up to 35%. We also reserve the right to deduct any outbound shipping costs from your refund.

3. When can I receive my refund?

Once we receive your return, it may take up to 5 business days for funds to be refunded to your original payment (PayPal: 1-2 days; Credit Card: 3-5 days). If you still have any questions about your refund, please  contact us at [email protected]
and we will get back to you as soon as possible. Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>> Learn more

About the product

1. Can the light be dimmed?

If the lamp uses E27, E14, G9, etc. bulbs, you can choose dimmable bulbs so that the lamp can be dimmed with your dimming system. But if you don't have a dimming system at home, please consult us and we will customize the lamp for you. For lamps with LED chips, you can't change the internal light source, and in most cases, we will provide warm light, cold light and dimmable versions. If there is no dimmable version on the product page, please consult us. We can make all lamps dimmable. If you have this demand, please feel free to consult us.

2. Can I use a longer cable?

We supply most of our lamps with 150cm cables. If you require a longer cable (up to 800cm), please specify this when placing your order and we will extend the cable free of charge.